At Royal Mail, we are actively monitoring the rapidly evolving
Coronavirus situation. The postal service is a key part of the UK’s
infrastructure. The delivery of parcels and letters is a key way of keeping the
country together and helping many people who may not have the option to leave
We will continue providing the best delivery service for you and protect
the health of our people, and our customers. We have already made a series of
adjustments to our parcel handling procedures. We are keeping our ways of
working under review. We will keep you informed.
Finding out more information
We understand that having the right information is very important during
this time. So, we’ve made it easy for you to find out up to date information
on our website:
Question & Answer section for all our customers
Steps we are taking to protect our staff
International delivery updates
UK delivery updates
Please look after yourself in your homes and at work, and know that
Royal Mail will keep delivering.
CEO, Royal Mail Group
Frequently Asked Questions:
Frequently Asked Questions:
1. Can customers catch coronavirus from the mail?
Public Health England has advised that there is no perceived increase in
risk of contracting the new coronavirus for handling post or freight from
specified areas. From experience with other coronaviruses, we know these types
of viruses don’t survive long on objects, such as letters or parcels.
2. What precautionary actions are you taking to ensure the health and
safety of colleagues?
We take the wellbeing of our employees very seriously. In line with
guidance from Public Health England, we are advising colleagues that good hand
hygiene is the first and most important line of defence. Disposable gloves are
also available to our people on request.
3. What actions will Royal Mail take in the event of a suspected or
confirmed case of coronavirus with one of our employees?
Should we have a confirmed employee case, we will work with Public
Health England who sets out the required actions for the relevant Royal Mail
office (if the employee has been in work) and any wider actions relating to
people the employee has been in contact with. We have all the systems and
processes in place to carry out cleaning of our property, if required.
4. What will happen if one of Royal Mail’s sites has to close
because of an outbreak of the virus?
Any decision to close one of our units would be made in line with Public
Health England guidance. We have strong contingency plans in place to ensure
mail is kept moving. The scale, vast network and business continuity expertise
of our organisation mean we have extensive experience in being able to quickly
deploy diversion plans so we continue to provide customers with access to our
collection and delivery services, and their mail.
5. If I have had to close my own premises due to an outbreak, what
will Royal Mail do with my mail?
We have a strong track record of providing alternative ways for
customers to access their mail. We would aim to keep customers’ mail safe
until they’re able to collect it, have it redelivered or redirected/diverted
to an alternative address.
Find up-to-date information on our website.
Back to Ashby Parva Home Page